Effective Date: May 13, 2025
www.brothersproclean.com (the “Site”) is owned and operated by BrothersProClean.
Brothers ProClean can be contacted at:
info@brothershl.com
(425) 829-4533
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of ourSite of the following:
This Privacy Policy applies in addition to the terms and conditions of our Site.
By using our Site, users agree that they consent to:
If you consent to receive SMS from Brothers ProClean, you agree to receiveappointment scheduling, appointment reminders, post-visit instructions, andbilling notifications SMS from us. Reply STOP to opt-out; Reply HELP forsupport; Message & data rates may apply; Messaging frequency may vary. Visithttps://www.brothersproclean.com/privacy-policy/ to see our privacy policyand terms and conditions.
We only collect data that helps us achieve the purpose set out in this PrivacyPolicy. We will not collect any additional data beyond the data listed belowwithout notifying you first.
We may also collect the following information when you (or “the visitor”)perform certain functions on our Site:
This data may be collected using the following methods:
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect when the user performs certain functions may be used for the following purposes:
Employees
We may disclose user data to any member of our organization who reasonable needs access to user data to achieve the purposes set out in this Privacy Policy.
Sharing of Personal Information with Third-Party Service Providers
Any personal information collected will not be shared, sold or rented to third party affiliates for marketing purposes.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
If you follow hyperlinks from our Site to another Site, please note that we arenot responsible for and have no control over their privacy policies and practices.
User data will be stored up to 7 years from the time the last service is provided. You will be notified if your data is kept for longer than this period.
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore, we are unable to guarantee the security of user data beyond what is reasonably practical.
We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data, their parent or guardian may contact us.
If you would like to know if we have collected your personal data, how we haveused your personal data; if we have disclosed your personal data and to whowe disclosed your personal data, or if you would like your data to be deleted ormodified in any way, please contact our privacy officer here:
Patricia Nicole Lugod
patricia@brothershl.com
(425) 477-4235
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date ”at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
SMS consent and phone numbers provided for SMS purposes will not beshared with any third parties or affiliates for marketing purposes.
1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Brothers ProClean, you may receive messages related to the following:
• Appointment reminders
• Follow-up messages
• Billing inquiries
Example: “Hello, this is a friendly reminder of your upcoming appointment with [Crew Leader’s Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointments/billing, etc.
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Brothers Holiday Lighting in the following ways:
• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form
6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at info@brothershl.com.
Additional Options:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8- Standard Messaging Disclosures:
• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary
